Welcome to Twinkly Sales Shop’s FAQ page! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. Whether you’re a homeowner creating a festive display or an event planner looking for reliable decorations, we’re here to help light up your celebrations!

Product Information

What types of LED lights do you offer?
We specialize in a wide variety of energy-efficient LED Christmas lights including Wide Angle Conical LED lights (available in 50, 70, and 100 light sets), C6 and C7 LED lights, SMD LED bulbs (both faceted and frosted), battery-operated options, and charming animal outdoor Christmas decorations. Our products feature innovative designs focused on durability and brilliant illumination.
Are your lights energy efficient?
Absolutely! All our LED lights are designed with energy efficiency in mind, consuming significantly less power than traditional incandescent bulbs while providing bright, beautiful illumination. This makes them perfect for environmentally conscious consumers looking to reduce their energy consumption during the holiday season.
Do you offer slow-fade or twinkling light options?
Yes! We offer both slow-fade and twinkling options in our product lines. Specifically, we have 70 Light 5mm Wide Angle Conical Slow Fade LED Lights and C7 SMD LED Bulbs with faceted twinkle effects, providing beautiful dynamic lighting options for your displays.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security. Our checkout process is designed to be smooth and secure, ensuring your payment information is protected.
Is there a minimum order amount for free shipping?
Yes, we offer free shipping via EMS for all orders over $50. For orders under $50, we offer standard shipping via DHL or FedEx for a flat fee of $12.95.

Shipping & Delivery

How long does order processing take?
We process all orders within 1-2 business days after payment confirmation. Our team works efficiently to ensure your holiday decorations are on their way to you as quickly as possible.
What are your shipping options and timeframes?
We offer two shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 days after shipment
– Free Shipping: For orders over $50 via EMS, delivered within 15-25 days after shipment
Please note that delivery times may vary slightly based on your location and customs processing.
Do you ship worldwide?
We ship globally to most countries, excluding Asia and some remote areas due to logistical constraints. If you’re unsure whether we ship to your location, please contact us at [email protected] before placing your order.
Will I receive tracking information for my order?
Yes! Once your order ships, you’ll receive a confirmation email with tracking information that allows you to monitor your package’s journey right to your doorstep.

Returns & Exchanges

What is your return policy?
We offer a hassle-free return policy within 15 days of receipt. If you’re not completely satisfied with your purchase, simply contact our customer support team at [email protected], and we’ll guide you through the process.
Who pays for return shipping?
For defective or incorrect items, we’ll cover return shipping costs. For other returns, customers are responsible for return shipping fees. Please contact our support team before initiating any return.

Customer Support

How can I contact customer service?
Our friendly customer support team is available via email at [email protected]. We’re committed to responding to all inquiries promptly and helping with any questions about our products or your order.
What are your business hours?
Our team operates during standard business hours in the Eastern Time Zone (US), but we monitor emails regularly to ensure we can serve our global customer base effectively.

We hope this FAQ has answered your questions! If you need further assistance, don’t hesitate to contact us at [email protected]. Happy decorating from the Twinkly Sales Shop team!